Food and Drink Forum turns the spotlight on BRC accreditation

East Midlands food manufacturers are being urged to attend a free event focusing on accreditation in the wake of news that one of the major supermarkets will be carrying out unannounced audits on the producers of their brand food products.

Trade organisation The Food and Drink Forum annually stages an event which turns the spotlight on the BRC (British Retail Consortium) standards.

These accreditations are a benchmark in quality standards and are required by many retailers before they will stock a manufacturer’s products.

Last year The Forum staged a BRC Unravelled event to give East Midlands food and drink manufacturers more information about the standard and the developments which occurred with the introduction of issue 6.

This year it is running a free follow-up event on September 26th from 7.45am to 10am in conjunction with Giltbrook Workwear at Giltbrook Workwear’s premises in Ilkeston, Derbyshire. It will focus on activity surrounding the certification since the introduction of changes (issue six) last year.

“This event is especially pertinent, since ASDA announced in June that from October 1st 2013, all manufacturers of ASDA brand food products must have their BRC audits undertaken as ‘unannounced option 1’ which means that manufacturers need to be ready at any time for an audit,” said Food and Drink Forum senior technical manager Richard Wigley.

“I would strongly advise East Midlands food manufacturers to attend our free event on September 26th to find out more about BRC and other food standards such as SALSA.”

The event will provide an insight into BRC and other food standards, information on cost-saving skills and tools, expert advice from The Food and Drink Forum senior technical manager, the chance to understand how organisations like Giltbrook Workwear, Surepak Ltd and The Sherwood Press Group can help with equipment and services to maintain BRC standards.

If you have BRC or are looking to achieve it, having a supply chain of BRC certified companies provides traceability and easier management of your BRC certification.

This event also provides the opportunity to tour Giltbrook’s premises, a high quality work wear facility.

It is aimed at food and drink manufacturers in Derbyshire, Nottinghamshire, Leicestershire, Lincolnshire, Northamptonshire and Rutland who are considering implementing BRC, SALSA or another food standard, who have BRC and would like to discuss any issues, or who would like more information about accreditation.

Places are free for food and drink producers and manufacturers and can be booked by emailing enquiries@foodanddrinkforum.co.uk

The Food and Drink Forum was launched in 1998, and operates across the East Midlands as a business support organisation for the food and drink sector. It is based at Southglade Food Park, Nottingham.

For more information visit www.foodanddrinkforum.co.uk

Press release issued by Nottingham PR company Perfect 10 PR www.perfect10pr.co.uk

New IT for commercial laundry paves way for 24/7 customer service

 

A commercial laundry which cleans workwear for companies throughout the East Midlands, serving the food and drink industry, is taking a major leap forward in customer service with the introduction of an innovative IT project.

Derbyshire-based Giltbrook Cleaners is able to bring in the new technology thanks to a support package from the Food and Drink iNet, worth nearly £5,500. The company will match this with its own funding, valuing the project at nearly £11,000.

The new IT will create a customer portal on the Giltbook company website, at http://www.giltbrookworkwear.co.uk/. This discreet area of the site will enable clients to log in and track their garments in real time.

Chris Jackson, CEO at the Ilkeston-based laundry, said the new customer relationship management system represented a huge leap in customer service.

“Many of our clients are in the food and drink sector, often accredited with the likes of BRC (British Retail Consortium) regulations, so they have to show due diligence in all areas, including that of cleaning their workforce’s garments,” he said. “Our new system means that at a moment’s notice they can check what stage any garment is at and gather all the necessary information.”

Mr Jackson said the customer portal would also be of use to those working out of hours. “For example, there may be a hygiene manager running a number of sites who is on a nightshift, who wants to track down and check up on the cleaning process. We are not here 24 hours a day but, thanks to the customer portal, the information will be.”

He added that the system would enable clients to set targets and, crucially, would show up any discrepancies. “As with many systems, it will be particularly good at showing anomalies. For example, if work garments haven’t been sent to us for cleaning and should have been, this information and evidence will be on hand.”

The new customer portal is currently being developed and is due to go live in February. Mr Jackson said the Food and Drink iNet award had made the project possible. “Without the financial award it would have been a far lesser project. Moreover, the support and advice we have had from the iNet has been absolutely crucial.”

Giltbrook Cleaners is a family-run business, which has been operating for more than 60 years and employs 45 people. Its clients include a number of companies from the East Midland Food and Drink Forum, who in turn supply big name food retailers, such as Tesco.

“We know this new customer portal is something our clients will welcome. All this information has always been available to them, but this way it will be there 24/7 in the format they require,” he added.

Andrew Butterwick, Food and Drink iNet director, said: “This IT project represents a big move forward in customer relations which I hope will make Giltbrook Cleaners an even more attractive proposition for potential new clients. As a company that has been running for more than 60 years, the firm recognises the importance of innovation which is what the Food and Drink iNet is all about.”

The iNet helps food and drink firms engage expertise from academia, research institutions and specialist business advice for innovation projects to develop new ideas, new products, new processes and to help companies grow.  50% of the equivalent cash value of the support must be contributed by the company.

Funded by East Midlands Development Agency (emda) and the European Regional Development Fund (ERDF), the Food and Drink iNet co-ordinates innovation support for businesses, universities and individuals working in the food and drink sector in the East Midlands. One of four regional iNets, it has developed an effective network to link academic and private sector expertise and knowledge with local food and drink business innovation needs.

The Food and Drink iNet also aims to build on the tradition of innovation in the food and drink industry in the region by helping to create opportunities to develop knowledge and skills, and to help research, develop and implement new products, markets, services and processes. It is managed by a consortium, led by the Food & Drink Forum and including Food Processing Faraday, Nottingham Trent University, the University of Lincoln, and the University of Nottingham. It is based at Southglade Food Park, Nottingham, with advisors covering the East Midlands region.

For more information visit www.eminnovation.org.uk/food

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